Policies

Refunds and cancellations

Coins are added to your account the moment a payment is confirmed, so a purchase cannot be cancelled afterwards. Payment errors are always put right.

Last updated: 1 November 2026

  1. 1. Coin purchases are final

    Bought coins are not refunded, whether or not they have been spent, except in the cases below. Please check the pack before you pay.

  2. 2. When we refund

    • Money left your account but the payment failed, or no coins were added and we cannot add them.
    • You were charged twice for one purchase.
    • You were charged a different amount from the price shown.

  3. 3. Failed payments

    If money is taken but the payment does not complete, Razorpay or PayPal usually returns it to you by itself within 5 to 7 working days. If it has not come back after that, write to us.

  4. 4. How to ask

    Email support@konarkveda.com within 30 days of the payment, with your account's email or phone, the date, the amount and the payment or order ID (from your bank, UPI app or PayPal). We reply within 2 working days.

  5. 5. How refunds are paid

    An approved refund goes back to the same card, UPI, bank account or PayPal account within 7 working days of approval; your bank may take a few more days to show it. The coins from that purchase are removed from the account.

  6. 6. Papers that could not be made

    Spending coins on a paper is not a payment of money. If a paper cannot be made, its coins return to your account by themselves.